Contact

1. Introduction

At Faceslay (hereinafter, “the Platform”), the contact form and any communication channels collect personal data only for the purpose of handling inquiries, requests, incidents, or complaints from users. This data is processed in compliance with Spanish and European Union regulations, including Regulation (EU) 2016/679 – GDPR and Spanish Data Protection Law (LOPDGDD).

By sending a message through our contact channels, you consent to the processing of your data according to this Policy.

2. Data Controller

Name: Joaquín Lavalle (EDICIONES OFISA)
Address: Av.Mallorca7-07181-SoldeMallorca,Mallorca, Spain
Email: faceslay@spain.cc
Phone: +34 618 732 841

The Data Controller guarantees the confidentiality and security of the information provided.

3. Purpose of processing

Personal data provided via the contact form is used to:

1. Respond to inquiries or information requests.
2. Handle incidents, complaints, or suggestions.
3. Improve the Platform and services offered.

Data will not be used for unrelated commercial purposes without explicit consent.

4. Legal basis

• User consent: by submitting the contact form.
• Legitimate interest: to manage inquiries necessary to provide our services or resolve incidents.

5. Data collected

The following data may be processed:

• Full name
• Email address
• Phone number (optional)
• Message content

Sensitive data (health, religion, ideology) is not collected unless voluntarily provided by the user.

6. Data retention

Data will be retained only as long as necessary to respond to the inquiry or request and will then be blocked and deleted in accordance with the Platform’s data retention policy, except for legal obligations.

7. User rights

Users may exercise their rights to:

• Access, rectification, deletion, restriction, portability, and objection to data processing.
• File a complaint with the Spanish Data Protection Agency (AEPD) if they consider their rights have been violated.

Contact the Data Controller: faceslay@spain.cc.

8. Security

Technical and organizational measures are applied to ensure the confidentiality, integrity, and availability of the data provided.